Support

We are an industry-leading manufacturer of quality industrial PC and rackmount server cases, but that's nothing if the quality isn't backed up by support.

Server Case is the distributor for LogicCase. ServerCase distributes rackmount chassis, accessories, and power supplies and also offers a build service.

Through ServerCase, LogicCase offers an OEM service. The OEM services allow us to manufacture servers completely customised to the customer's exact requirements. Whatever your needs or application, we can help.

In the rare occasions that something goes wrong, support is available. Our fully built systems have a standard 3-year return to base warranty. We can also offer extended warranties such as on-site.

In instances where the customer is happy to replace any failed components themselves, we are often happy to advance-replace components, meaning you don't always have to ship the entire system back to us.

Our in-house build and technical teams are available Monday to Friday, 9 am to 5.30 pm. We also believe flexibility in communication is important. Therefore, we can provide support by phone, email, website contact form, and online web-chat.

Reliable and fast service
Global distribution
High quality & affordable
Stock held in UK

support options

Please view our support options below.

Prepare

Step 1

Have the serial number of the system in question ready.

Contact Us

Step 2

Call our technical support team on 01283 576162 or email [email protected]

Diagnose

Step 3

Describe the trouble you are having so that our engineer can best diagnose the problem.

To help us better serve you, please have the following information and materials ready when you call:

The invoice and/or serial number of the system(s) exhibiting a problem.
The version of the operating system you are currently using.
The names and models of any peripheral devices you are using.
The names and model numbers of any components you have added to the system since the original invoice.
Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.

For technical support, please call 01283 576162 and press option 3 for technical support. Our on-site technical support team are happy to help.

Warranty Support Request

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