Have the serial number of the system in question ready.
Describe the trouble you are having so that our engineer can best diagnose the problem.
To help us better serve you, please have the following information and materials ready when you call:
- The invoice and/or serial number of the system(s) exhibiting a problem.
- The version of the operating system you are currently using.
- The names and models of any peripheral devices you are using.
- The names and model numbers of any components you have added to the system since the original invoice.
- Please be prepared to tell the technician the type of error message you are getting and when it occurs, what you were doing with the System when the error occurred, and what steps you may have already taken to solve the problem.
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